Finding the Right Candidate for a Growing IT Company
After establishing a leading Jacksonville tech support company and manning the helm solo for more than a decade, President and CEO Mike Best knew the company was growing to the point of needing to hire additional help. However, talent in IT is only one small piece of the puzzle when it comes to finding a candidate who will be successful in the position.
A successful small-to-medium business (SMB) IT technician needs to have proven managerial experience and great customer service skills, in addition to an intimate knowledge of all things IT. With Jermaine Wilson, Mike found not only the perfect candidate, but a friend and trusted partner, as well. “I can’t imagine not having him on our team”, says Mike. “I regularly get feedback on how much our clients love working with him.”
With Jermaine, Tech Support Jax gained valuable insights from a seasoned IT operator. Jermaine is a U.S. Navy veteran with 10 years of active service under his belt. With many years at IBM, Jermaine gained invaluable experience from a stalwart in the tech industry. But even more important than a stellar resume is the content of Jermaine’s character. Jermaine is a positive and engaged role model for his wife, children, and community. In his spare time, he helps mentor area kids as a football coach and is active in his church. With clients, Jermaine is attentive, respectful, and then knowledgeable to help diagnose and fix just about any issue that can arise in IT today.
By adding Jermaine to the team, Mike has been able to pass off more of the day-to-day management of the company to Jermaine so that he can focus on building relationships with clients and going after additional work. Together, Mike and Jermaine have built one of Google’s highest rated IT companies in all of North Florida.
Getting Jacksonville IT Support Now
If you need IT support in Jacksonville, contact Jermaine or Mike today. Tech Support Jax is able to support operations as small as a one-man home office, all the way up to enterprises with hundreds of workstations. Tech Support Jax specializes in IT Managed Services, IT consulting and support, cloud computing, IT disaster recovery, and VoIP Business Phone systems.
To schedule a service call or free consultation, please call (904) 371-4430 or use the contact form on our website.
